Efficient Service Management

Streamlining Processes & Improving Performance

Increase business efficiency through intelligent Service Management process optimisation. Faster, more efficient, more transparent - for sustainable success and growth.

 

checked-artificial-intelligence-digital End-to-End Solution

checked-artificial-intelligence-digital Expert Advice on Tools & Methods

checked-artificial-intelligence-digital Full Cost Control

checked-artificial-intelligence-digital Clear Responsibilities

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ACCELERATE SUCCESS THROUGH

Service Management

Service Management is critical in a technology-driven business world. It encompasses all activities to manage and support IT services (ITSM) and non-IT services (ESM) in support of business objectives.

The result is higher productivity and lower costs. Service Management optimizes the use of resources to address business challenges and drive innovation. Discover how Service Management can help your business thrive in the digital world.

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SUCCESS STORY

Automation as a success driver in Service Management

OVERCOME THESE

Typical Challenges

Highly complex IT infrastructure

Security management

Meeting regulatory & compliance requirements

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Rapid technological change

Data management in an era of remote working & changing work culture

High expectations in terms of customer focus

FIVE BENEFITS OF

Service Management

START TODAY

 

 

DEMICON, YOUR CERTIFIED SUPPLIER:

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Expert Advice on Tools & Methods
To help you optimize your business processes, our specialists offer comprehensive support. Aiming to use resources more efficiently, improve quality, encourage innovation and deliver projects faster.
To improve your customer focus, we also provide employee training and share expertise. This comprehensive support strengthens businesses for the long term and ensures their competitiveness.

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Integration with Process & Tool Landscapes
Integrating with existing tools and processes allows you to use existing applications more efficiently. Not only does this help you save money, but it enables you to work seamlessly with existing business processes.

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Complete Cost Control
Our experts can help you optimise budgets, identify unnecessary expenditure and improve service quality. By analysing and optimising processes, we can help you make the best use of resources and reduce costs. In addition to a transparent cost structure, we ensure long-term efficiency and financial stability.

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Clear Responsibilities
Our Service Management consultancy creates clear lines of accountability within your organisation. We optimise workflows, minimise misunderstandings and promote effective collaboration. Let our experts help you establish clear structures that not only increase efficiency, but also improve service quality and employee satisfaction. 

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End-to-end Solution
We integrate processes, tools and resources to create seamless service delivery across your organization. This leads to streamlined processes, greater efficiency, improved service quality and a holistic approach to sustainable success for your business.

SERVICE MANAGEMENT SOLUTIONS
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IT Service Management with Atlassian

Cost efficiency, flexibility, process transparency & improved collaboration

With our consulting services, Atlassian Jira Service Management becomes an efficient engine for your IT Service Management. We streamline processes, improve collaboration and harness the power of this platform to deliver world-class service.

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IT Service Management Process Design

Streamlined processes, visibility & world-class service delivery

Through methodical design, we create efficient processes, promote transparency and ensure world-class service quality. Our process consulting in IT Service Management (ITSM) is based on the ITIL framework.

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Atlassian Asset Management

Efficient use of resources, transparency, optimized workflows

With Atlassian's powerful Jira Service Management solution, we optimize the use of resources, promote transparency and create efficient workflows to help you manage assets.

SEAMLESS SERVICE DELIVERY  

Sustainable Service Management with DEMICON's consulting portfolio

Our solutions promote greater efficiency and quality in your Service Management. Process optimisation, transparent workflows and innovative solutions strengthen your company and ensure customer satisfaction, fast response times and seamless services. Together, we design a future-oriented service landscape that makes your company more agile, customer-oriented and competitive.

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OUR SERVICES

  • IT Service Management Assessment - ITSM Starter
  • IT Service Management Assessment - ITSM Jump Start
  • IT Service Management Assessment - Deep Dive
  • Asset Management Assessment
  • ITSM Jira Service Management Cloud Starter Package
  • ITSM Jira Service Management Cloud Advanced Package
DEMICON SERVICE

Packages

IT Service Management 
Assessment for a successful Service Management Solution

Your goal is to establish a Service Management solution, but you're not sure how best to go about it? We can help you identify your requirements and work with you to develop an implementation plan. We consider all relevant analysis dimensions (people, processes, technology) and practices (incident, service request (catalogue), problem, knowledge management).

 

SERVICES

  • Definition of objectives and expectations
  • Overview of functions, key users, committees and deadlines 
  • Establishing standardised guidelines for the approval and decision process 
  • Interface analysis
  • Define and optimise communication channels
  • Identify pain points (Service Management retrospective)
  • Tool and interface analysis

OUTCOME

checked-artificial-intelligence-digitalImplementation concept

checked-artificial-intelligence-digitalIntegrated project plan

checked-artificial-intelligence-digitalIndividual assessments & advice

checked-artificial-intelligence-digitalInsights into best practice & applicable recommendations

 

PRICE

2.900 EUR excl. Vat

 

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IT Service Management 
Assessment - Your key to a successful start with ITSM

Do you need a "tailor-made process design" for a specific practice? Then let's get started together. We work with you to analyze your current situation, identify pain points, and see where and how the ITIL framework can support you. Benefit from an individual, modern process design and the associated quick wins.

 

SERVICES

  • Analysis of existing processes
  • Analysis of a practice (term from ITIL v4, term in ITIL v3 is processes)
  • Overview of functions, key users and responsibilities 
  • Interface analysis
  • Definition and optimisation of communication channels
  • Identifying pain points (Service Management retrospective)

OUTCOME

checked-artificial-intelligence-digitalDocumentation and discussion of clear recommendations for action, e.g. for incident management

checked-artificial-intelligence-digitalComprehensive documentation

checked-artificial-intelligence-digitalIndividual assessments & advice

checked-artificial-intelligence-digitalInsight into best practice & applicable recommendations

 

PRICE

3.000 EUR excl. Vat

 

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The tool you need to optimise
Service Management

We will work together to analyze your existing processes, determine their maturity and identify any gaps. This requires an understanding of your tool landscape and interfaces. We then work on holistic process optimisation. Enabling you to realize the full potential of your processes.

 

SERVICES

  • Analysis of your tool landscape
  • Maturity model (5 steps)
  • Value stream analysis
  • Supply chain analysis
  • Value stream analysis
  • ISO / Cobit / InvMaRisk / TiSAX certification analysis (Automotive

OUTCOME

checked-artificial-intelligence-digitalImplementation concept

checked-artificial-intelligence-digitalRecommendations to get started 

checked-artificial-intelligence-digitalProject plan (optional)

checked-artificial-intelligence-digitalIndividual assessments & advice

checked-artificial-intelligence-digitalInsights into best practice & applicable recommendations

 

PRICE

2.900 EUR excl. Vat

 

START TODAY

Spotlight on digital resources: 
Your path to efficient IT asset management

Transparency is the foundation of optimized asset management. That's why we work with you to create transparency through structured asset discovery, as well as comprehensive cost visibility and control to identify savings and investment opportunities. Reduce risk and make better decisions.

 

SERVICES

  • Assessment workshop
  • Inventory documentation
  • Maturity analysis
  • Tailored assessments & consulting
  • Insight into best practices & applicable recommendations
  • Comprehensive documentation

OUTCOME

checked-artificial-intelligence-digitalTailored yet standardized recommendations for your Service Management processes

checked-artificial-intelligence-digitalITIL 4 best practice solutions

checked-artificial-intelligence-digitalProcess optimisation

checked-artificial-intelligence-digitalTransparency

checked-artificial-intelligence-digitalEffective use of your assets.

 

PRICE

7.000 EUR excl. Vat

 

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The easy way into the world of
Atlassian Jira Service Management

Whether you are a mid-sized business, a department in a large organization, or new to Service Management, we can help you get started with Jira Service Management. Benefit from our experience, learn best practices and create predictability.

 

SERVICES

  • Requirements workshop
  • Connection to your knowledge base
  • SLA configuration
  • Report configuration 
  • Best practice automation

OUTCOME

checked-artificial-intelligence-digitalOut-of-the-box, basic Jira Service Management environment

checked-artificial-intelligence-digitalBespoke assessments & consultancy

checked-artificial-intelligence-digitalBest practice insights & applicable recommendations

 

PRICE

3.500 EUR excl. Vat

 

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Atlassian Jira Service 
Management scalable for all types of organizations

We make it easy for you to enter the world of Service Management. With clear boundaries on what is delivered, you get a solution based on proven experience and best practices. Get a predictable budget and an out-of-the-box Jira Service Management solution.

 

SERVICES

  • Requirements workshop
  • Knowledge base connection
  • SLA configuration
  • Reporting configuration 
  • Best practice automation
  • Messaging connectivity 
  • Forms

OUTCOME

checked-artificial-intelligence-digitalOut-of-the-box, enhanced Jira Service Management environment

checked-artificial-intelligence-digitalTailored assessments & consulting

checked-artificial-intelligence-digitalBest practice insights & actionable recommendations

 

PRICE

6.000 EUR excl. Vat

 

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STRATEGIC PARTNERS

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AWS Rising Star

DEMICON ist ein wichtiger AWS Solution Partner, der erfolgreich in verschiedenen Branchen tätig ist. Das Unternehmen hat uns insbesondere mit seiner technischen Expertise und seinen kompetenten, agilen Teams überzeugt; aus diesem Grund ist DEMICON ein aufstrebender Stern in unserem Partnernetzwerk. Ich kann die Zusammenarbeit mit DEMICON deshalb nur empfehlen.
Henning Paulke
PARTNER DEVELOPMENT MANAGER, AWS
Zukunftssichere Lösungen

Mit DEMICON konnten wir verschiedene zersplitterte Prozesse und Dokumente in einer einzelnen digitalen Plattform bündeln. Diese bietet nun einen vollständigen Überblick, ist transparent, einfach zu verwalten und, am wichtigsten, sicher für die Zukunft.
Sebastian Seubert
Platform Owner, Mercedes-Benz Group AG
DEMICON 

Our Approach to Excellence 

Our expertise lies in the analysis, digitalisation and automation of Research and Development operations, streamlining data integration for better decision-making and executing a holistic digital transformation.

We offer 
an external perspective to analyse your business and development processes. Our goal is to identify areas where process design, optimisation, and automation can improve your operations.

We digitise 
these processes within the Atlassian Ecosystem and ensure that the processes are aligned with relevant regulations and standards.

We enhance & optimise
digital processes through intelligent automation.

ATTAINABLE RESULTS

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Automated &
Streamlined R&D 

processes and workflows with Atlassian Tools

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Integrated Data
to support decision making

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End-to-end
digital transformation of R&D operations

HOW CAN DEMICON

Assist Your Organisation?

DEMICON's in-depth knowledge and many years of experience in the field of IT Service Management enable us to offer optimised Service Management solutions. 
We understand that every organization is unique and therefore place great emphasis on a thorough analysis of existing processes, challenges and objectives. We work with our customers to develop tailored solutions that not only meet their current needs, but also take future developments into account. The integration of innovative technologies and proven methodologies are central to our solutions. Our holistic approach encompasses not only the technical aspect but also the training of employees. 
We are the ideal partner for companies looking to optimise their service processes and position themselves for the future with a commitment to excellence, innovation and customer satisfaction.
Driver

 


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GAIN VALUABLE
INSIGHTS ON

Service Management

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