RIADA-Blog

ITSM Success: Quick Issue Resolution with Jira Service Management & Insight | DEMICON

Riada partner (DEMICON) implemented an ITIL compliant Service Management Solution for one of the largest logistics company in the world, who have experienced a great impact in shortening Median Time to Resolution (MTTR).

We recently sat down with Senior Technical Consultant Christian Wiemer to talk about an ongoing Insight project with one of the largest logistics company in the world. Christian works for demicon GmbH - a Germany based Atlassian Platinum Solution Partner and AWS Consulting Partner with offices in Berlin, Stuttgart and Hamburg.