Banks are the backbone of the financial system. They manage vast amounts of sensitive data, provide complex financial services, and keep pace with ever-increasing regulatory and customer demands. In this complex environment, an efficient IT infrastructure is essential. To ensure efficient processes, a robust infrastructure, the smooth delivery of IT services that meet security and compliance requirements, and customer satisfaction, banking IT must focus on operational support.
One potential answer to the question of how to achieve efficiency is through the standardization of (IT) service processes. The Information Technology Infrastructure Library - better known as ITIL - provides a framework for planning, delivering and managing services. ITIL takes a cross-interface, technology-independent and holistic view of processes.
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